JOB BURNOUT AND ITS EFFECTS ON EMPLOYEE PERFORMANCE IN PRIVATE SECTOR ORGANIZATIONS

Abstract

This study investigates the relationship between job burnout and job performance among employees in private banks of Azad Kashmir, focusing on gender differences in burnout experiences and job performance levels. A quantitative, nonexperimental research design was employed, with data collected from 400 married employees, including 300 (75%) males and 100 (25%) females aged between 25 and 35 years, each with at least five years of experience. Participants completed the Maslach Burnout Inventory–General Survey (MBIGS) and the Short Version of the Self-Assessment Scale of Job Performance (SJoP). Statistical analyses using SPSS revealed a significant negative correlation between job burnout and job performance (r = –0.65, p < 0.01). Gender differences were noted, with male employees reporting higher levels of burnout (M = 4.10, SD = 0.51) and female employees demonstrating better job performance (M = 2.92, SD = 0.38). These results indicate negative effects of workplace stress on productivity and highlight distinct gender specific experiences and coping mechanisms. The study concludes that emotional exhaustion and cynicism significantly reduce job performance, emphasizing the need for tailored organizational interventions. Recommendations include stress management initiatives, work life balance promotion, and training in emotional intelligence and psychological resilience. The results suggest that regular assessments and targeted strategies can mitigate burnout, enhance job performance, and create a healthier workplace environment. Future research should explore broader organizational contexts to validate and extend these findings.